Frequently asked questions
How to order:
- Send your list of items to order or for quotation (Item number, quantity, color….) via any of our contact channels (Email, Whatsapp..)
- Our sale-team will submit you Quotation / Pro-forma invoice for your consideration and confirmation.
- Our regular term: FOB HCMc (Ho Chi Minh city, Vietnam)
How to confirm an order:
- Confirm your order by signning pro-forma invoice and send us in return.
- Enable your order by deposit as per quotation terms.
Delivery time:
- Shipping date will be confirmed to each specific order. Our standards production time is 40 – 75 days.
- With the ready stock, we can ship out in 10 days.
Minimum quantity of order:
- We do not have minimum quantity per shipment, we can ship out 1 pallet to many containers. However customers are encouraged to buy full container to save the transporting cost.
Method of payments:
- 30% of total order value is deposit for production starting.
- The balance should be settled before the shipment arrived at the destination port.
Shipping documents to be provided:
- Invoice (in triplicate)
- Packing list (in triplicate)
- Certificate of Fumigation ( ISPM 15)
- Certificate of Origin ( if required)
Document release:
- Shipping document will be posted by couriers ( DHL / FedEx / TNT) to your indicated office address or Telex Released at origin can be done upon requested.
Local charges:
- According to international trading pratice. Shipper are in charge for local charges at export port included Bill fee, Seal fee, THC. Other charges will be covered by consignee.
Forwarding agent:
- As we offer FOB HCMc, customers will appoint their own forwarder to handle the shipment.
- We can also assist Customers with forwarder introduction.
