Frequently asked questions

How to order:

  • Send your list of items to order or for quotation (Item number, quantity, color….) via any of our contact channels (Email, Whatsapp..)
  • Our sale-team will submit you Quotation / Pro-forma invoice for your consideration and confirmation.
  • Our regular term: FOB HCMc (Ho Chi Minh city, Vietnam)

How to confirm an order:

  • Confirm your order by signning pro-forma invoice and send us in return.
  • Enable your order by deposit as per quotation terms.

Delivery time:

  • Shipping date will be confirmed to each specific order. Our standards production time is 40 – 75 days.
  • With the ready stock, we can ship out in 10 days.

Minimum quantity of order:

  • We do not have minimum quantity per shipment, we can ship out 1 pallet to many containers. However customers are encouraged to buy full container to save the transporting cost.

Method of payments:

  • 30% of total order value is deposit for production starting.
  • The balance should be settled before the shipment arrived at the destination port.

Shipping documents to be provided:

  • Invoice (in triplicate)
  • Packing list (in triplicate)
  • Certificate of Fumigation ( ISPM 15)
  • Certificate of Origin ( if required)

Document release:

  • Shipping document will be posted by couriers ( DHL / FedEx / TNT) to your indicated office address or Telex Released at origin can be done upon requested.

Local charges:

  • According to international trading pratice. Shipper are in charge for local charges at export port included Bill fee, Seal fee, THC. Other charges will be covered by consignee.
Forwarding agent:
  • As we offer FOB HCMc, customers will appoint their own forwarder to handle the shipment. 
  • We can also assist Customers with forwarder introduction.